Refund policy
Return & Refund Policy
At DecorLab, every piece of wall art is carefully inspected before it is packed and shipped. We strive to deliver premium-quality products that you'll love.
Returns
As our products are made-to-order and carefully packaged, we do not accept returns due to:
- Change of mind
- Personal preference
- Incorrect size selection
- Color variations caused by screen or device settings
- Expectations regarding print sharpness when viewed up close
Our wall art is intended to be viewed from a normal wall-viewing distance. Minor differences in color or perceived sharpness may occur due to lighting, display settings, printing processes, or close-up inspection.
Refunds
We do not offer refunds for products that have been delivered in good condition and match the order placed.
Damaged or Incorrect Items
If your order arrives:
- Damaged during shipping
- Defective
- Incorrect (wrong design or size)
Please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the product
- Photos of the packaging (if damaged)
Once verified, we will arrange a suitable resolution.
Quality Concerns
If you believe there is a manufacturing or print-quality issue, please contact us with clear photos. Our team will review the product, and if a production defect is confirmed, we will gladly replace the item.
Order Cancellations
Orders may be cancelled before production begins. Once printing has started or the order has been shipped, cancellations are no longer possible.
Contact Us
For any questions regarding your order, please contact us through our website, email, or WhatsApp. We're committed to resolving genuine issues as quickly as possible.